by John Gross
Many business owners still chase sales as if more revenue automatically means more profit. Yes, you need sales to win—but the real edge comes from understanding the true cost of each dollar you bring in. Not just materials and labor, but overhead, equipment, capital, and the extra “invisible” effort your team provides.
As you kick off the new year, level up your thinking by focusing on the cost and impact of incremental sales—the next order, the next project, the next “yes.”
Here are two questions every owner should ask before celebrating that new sale:
1. Can you absorb it with your current resources?
If the answer is yes, great—those sales usually carry strong margins. If not, map the real investment required. New equipment? More people? Overtime? Then ask: Does this sale still make financial sense?
2. Are customers paying for the value they receive?
Many shops quietly give away engineering time, project management, and premium service under the banner of “that’s just what we do.” But if you’re giving away white-glove support, custom work, or hand-holding that others charge for—you’re bleeding margin.
And don’t forget your team. Do employees understand the value they create? Are they protecting margin, or giving away time and expertise because it feels like “just part of the job”?
Managing incremental profitability may not feel as exciting as closing the next deal—but losing money is far worse. Put in the discipline now, and your 2026 financials will thank you.
Here’s to a profitable and intentional New Year.
John Gross is an EOS Implementer who helps small and mid-size businesses stop fighting fires & start growing by helping them take control. You can contact John at John@DrivingChangeInc.com or call 636.667.0579.