by Jonathan Jones
Most of the time we make decisions based on what we feel rather than what we process intellectually. Even when we think we’re making decisions based on logical assessment, there is usually some emotional component, and it is usually based on reaching a goal to make us feel better, more secure or comfortable. Being aware of our emotions in making decisions can result in not only greater in-house morale and productivity but also a healthier bottom line.
People will accept less money to avoid a negative manager or organization. Conversely, people are much more willing to sacrifice for the good of the company if their leaders can connect with them emotionally.
Emotionally intelligent leaders reinforce success by routinely engaging in practices that demonstrate a full understanding of the deep feelings that motivate their people personally as well as professionally. Employees crave encouragement from leaders they respect and who demonstrate that they care about them as complete human beings.
Take time to understand your employees’ feelings about the company, their jobs and their goals. Communicate your understanding by praising employees often both for performance and for attitudes that further the company’s goals.
If a leader takes time to listen to and understand employees’ dreams and desires and then takes specific action to help them, the team members usually are more committed to their leader and the organization.
The real power of an emotionally aware company culture lies in the ability of its managers to set the tone for the entire organization. Leaders who can connect emotionally with the team – identify with employees’ personal and professional goals – will be successful in meeting both mission and performance expectations.
Jonathan Jones (Jonathan.jones@vistagechair.com or 314-608-0783) is a CEO peer group chair/coach for Vistage International.
Submitted 9 years 85 days ago